🔁 Return & Exchange Policy – Bunkari

At Bunkari, we strive to provide our customers with premium quality products and a smooth shopping experience. Please read our return and exchange policy carefully before placing an order.

📌 Important Notice

Due to the nature of fashion products and brand policies, Bunkari follows a strict but fair return and exchange policy.

✅ Eligible for Return or Exchange

A product is eligible for return or exchange only if:

• The item received is damaged

• The item received is defective

• The wrong item has been delivered

Requests must be reported within 48 hours of receiving the order.

❌ Not Eligible for Return or Exchange

Returns or exchanges will NOT be accepted if:

• The product has been used or washed

• The product is damaged after delivery

• The issue is due to change of mind

• The product was purchased on sale or discount

• Tags, labels, or original packaging are missing

⏳ Return / Exchange Process

1. Contact Bunkari via WhatsApp or Email within 48 hours of delivery.

2. Share:

   • Order number

   • Clear photos of the product

   • Description of the issue

3. Our team will review your request.

4. If approved, you will receive further instructions.

🚚 Return Shipping

• If the issue is confirmed to be from our side, Bunkari will bear the return shipping cost.

• If the return request is not approved, shipping charges will not be refunded.

🔄 Exchange Policy

• Exchanges are subject to product availability.

• If the desired item is unavailable, a store credit may be offered (valid for a limited time).

💳 Refund Policy

• Bunkari does not offer cash refunds.

• Approved returns may be:

  • Exchanged for another product, or

  • Issued as store credit, depending on the case.

📦 Condition of Returned Items

Returned items must be:

• Unused and unwashed

• In original condition

• With original tags and packaging intact

Items failing inspection will not be accepted.

🚫 Refused Deliveries

If a customer refuses to accept the parcel without a valid reason:

• The order may be blacklisted for future COD orders

• Re-shipping charges may apply

⚠️ Final Decision

Bunkari reserves the right to accept or reject any return or exchange request after reviewing the case.

📞 Need Assistance?

For return or exchange requests, contact us via:

• WhatsApp

• Email

• Contact Us page

Support Hours:
Monday – Saturday | 12:00 AM – 12:00 PM

🌸 Bunkari

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